UX Designer - SAP BRIM

BVA Bear's IT Solutions•Boiling Springs, PA

5d•Hybrid

About The Position

Bears IT Solutions is seeking an SAP BRIM -UX Designer to work in the Middletown, PA area. This is a full-time position with at least 2 days on-site and possibly 3 days remote. The SAP BRIM -UX Designer crafts intuitive, Fiori-first user experiences for SAP Billing and Revenue Innovation Management (BRIM) solutions and related SAP S/4HANA components. Working closely with BRIM SMEs, functional consultants, developers, trainers, and business stakeholders, the designer translates complex, high-volume billing processes into clear interaction patterns, prototypes, and production-ready specs across Subscription Order Management (SOM), Convergent Invoicing (CI), Convergent Charging (CC), and integrated systems (CRM, payment gateways, mediation/usage capture). The role ensures designs meet accessibility (WCAG), security, and compliance (PCI DSS, SOC1/SOC2) requirements and are documented for audit readiness.

Requirements

Bachelor’s degree in Human-Computer Interaction (HCI), Design, Information Systems, or related field.
4+ years of UX/UI experience for enterprise systems; 1–2+ years designing for SAP or comparable ERP platforms.
Hands-on experience designing SAP Fiori applications and familiarity with SAP BRIM domains (SOM, CI, CC).
Proficiency with design and prototyping tools (Figma, Adobe XD) and documentation tools (Word, PowerPoint, Visio).
Experience capturing requirements, writing UX specs, and managing work in Azure DevOps or JIRA; strong communication and collaboration skills.
U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Nice To Haves

Knowledge of payment gateway integrations, tokenization, and secure payment flows (PCI DSS); awareness of SOC1/SOC2 controls impacting UX.
Familiarity with SAP BTP, event-driven architecture, and API management from a UX perspective (error handling, resilience, observability).
Experience supporting data migration/cutover scenarios (delta loads) with UX considerations for reconciliation and dispute workflows.
Background in Hybrid Agile methodologies; ability to run design sprints and collaborate in CI/CD environments.
Portfolio demonstrating enterprise UX outcomes and measurable improvements; SAP-related certifications are a plus.

Responsibilities

Design end-to-end workflows and screens for SAP BRIM processes (SOM, CI, CC) using SAP Fiori design guidelines; recommend standard features to reduce customization.
Produce wireframes, interactive prototypes, and high-fidelity UI specs; author acceptance criteria and UX stories in Azure DevOps (ADO).
Collaborate with SMEs to model high-volume, consumption-based billing journeys (rating, invoicing, disputes, payments) and error states across integrations (CRM, payment gateways, mediation/usage capture).
Contribute to and maintain a design system: components, patterns, accessibility rules, and documentation aligned to organizational standards.
Run design reviews and incorporate feedback from SIT/UAT; iterate designs based on usability findings and operational constraints.
Partner with developers to ensure feasibility and fidelity; provide redlines, UI assets, and interaction specs for Fiori apps.
Ensure UX deliverables reflect compliance and security controls (PCI DSS, SOC1/SOC2), including tokenization flows and role-based access implications.
Support training and change management with UX walkthroughs, job aids, and visual guides; coordinate with trainers to align materials with released features.
Track UX outcomes (task success, efficiency, satisfaction) and report trends; contribute to release readiness assessments.
Maintain audit-ready documentation in approved repositories (ServiceNow, SharePoint) including design decisions, specs, and usability evidence.