System Specialist - SAP BRIM

BVA Bear's IT Solutions•Boiling Springs, PA

12h•Hybrid

About The Position

Bears IT Solutions is seeking an SAP BRIM -System Specialist to work in the Middletown, PA area. This is a full-time position with at least 2 days on-site and possibly 3 days remote. The SAP-BRIM -System Specialist supports day-to-day operations and user enablement for SAP Billing and Revenue Innovation Management (BRIM) and SAP S/4HANA solutions. The role assists with configuration, access management, environment monitoring, release coordination, and end-user guidance across BRIM modules—Subscription Order Management (SOM), Convergent Invoicing (CI), and Convergent Charging (CC)—and connected systems (CRM, payment gateways, mediation). The Specialist ensures activities adhere to Commonwealth standards, security policies, and audit requirements while meeting SLA targets.

Requirements

Minimum 4–5 years in enterprise systems support, including 2+ years with SAP environments.
Working knowledge of SAP BRIM modules (SOM, CI; familiarity with CC) and SAP S/4HANA operations.
Experience with user/role management, transports, and interface monitoring (IDoc, RFC, OData).
Understanding of PCI DSS and SOC1/SOC2 controls; secure handling of PII and payment data.
Proficiency with ServiceNow (ITSM) and Azure DevOps (ADO) or JIRA for change and release tracking.
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Nice To Haves

SAP BRIM/S/4HANA or SAP Basis certifications are highly desirable.
Experience with SAP BTP (API Management, Event Mesh) and SAP CPI interface operations.
Familiarity with HANA health checks, backups, and basic performance analysis.
Knowledge of mediation systems used for usage capture and rating integrations.
Strong customer service, documentation, and communication skills; Hybrid Agile exposure.

Responsibilities

Operations & Configuration Support Assist with BRIM/S/4HANA configuration per approved designs; update parameters and Fiori catalogs/roles. Support transport coordination and basic troubleshooting across DEV/TEST/PROD.
Access & Security Process user provisioning and role changes; enforce RBAC and segregation of duties checks. Handle encryption/tokenization procedures and secure payment flow verifications (PCI DSS).
Monitoring & Performance Monitor jobs, queues, and interfaces (IDoc/ALE, RFC, OData/REST) and escalate exceptions. Track SLAs and capture performance metrics; assist with housekeeping tasks and minor tuning.
Integration & Release Readiness Support SAP BTP/CPI interface checks, certificate renewals, and endpoint validations. Prepare release notes; coordinate SIT/UAT schedules and change windows with project teams.
Data Migration & Cutover Assistance Execute checklists for delta loads, reconciliation, and dress rehearsals to minimize downtime. Validate data integrity for migrated transactions and customer dispute workflows.
Documentation & Audit Maintain SOPs, configuration baselines, access reviews, and incident records in audit ready form. Update knowledge articles and how to guides for business users and support staff.
User Support & Training Provide Level 1/2 support for BRIM/Fiori usage; triage incidents in ServiceNow and route as needed. Deliver quick tips and job aids to improve user experience and adoption.