UX Designer I

State of Maryland•Anne Arundel, MD

1d•Onsite

About The Position

The Department of Information Technology (DoIT) provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch. Striving to provide the highest level of customer service to its internal and external customers, DoIT supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management. The Department of Information Technology is seeking a User Experience (UX) Designer I. This is an internal recruitment open to current Department of Information Technology Maryland Digital Services (MDDS) unit employees only As a User Experience (UX) Designer I, you’ll utilize human-centered design, care, and curiosity to establish brand new services for Marylanders. With a balance between foundational strategy and iterative service delivery, you’ll be an individual contributor as you work on cross-disciplinary teams to design scalable experiences that are usable and trustworthy. You should be comfortable working in a startup environment where you think independently and operate with a moderate degree of autonomy. We’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely on teams. Day-to-day you’ll collaborate with cross-disciplinary web services delivery team DoIT staff and State agency partners. This classification does not supervise. This role utilizes experience in website and application transformation and migrations, customer experience and customer satisfaction measurement, research and design activities, contributions to the Maryland Web Design System (MDWDS) and MDWDS community, and support for the development, deployment, and management of the new Maryland content management system (CMS). The role also involves storytelling skills, preparing demonstrations and presentations, and engaging stakeholders with design decisions, analysis and reporting, and digital experience fundamentals, best practices, and training. The UX Designer I is expected to support roles across the Maryland Digital Service (MDDS) with the goal of broadening their experience and skillsets and becoming a change agent for human-centered design across Maryland digital content and services.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Five years of administrative staff or professional work.
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Nice To Haves

Six months experience performing user experience (UX) design work.
Six months experience performing UX design work for a government agency.

Responsibilities

Content transformation and migration : Support website redesigns and migrations including content analysis, preparation, and migration followed by quality assurance (QA) and agency/site owner training and support, as well as supporting the migration program manager with stakeholder coordination.
Measurement activities: Monitor, analyze, and report on customer experience (CX), Customer satisfaction (CSAT), and analytics measurement at the site/application and domain levels.
Website and application research and design: Website and application research, analysis, and reporting including: discovery, audience, task, content, competitive and landscape, site/application metrics and analytics, and related research activities. Design and development of site architectures, mockups, and prototypes; develop, administer, analyze, and report on testing and feedback collection for those artifacts; and iteratively improve those artifacts based on testing and feedback. Develop, administer, and analyze, then report on: surveys, card sorts, tree tests, first impression tests, usability tests, and other user research activities.
Maryland Wed Design System (MDWDS): Contribute to the continuous development and improvement of the Maryland design discipline and MDWDS to ensure ease of use and accessibility, including design components, variants, variables, user interface patterns, templates and best practices across both mobile app and responsive web design. Actively participate in the MDWDS community.
Maryland CMS: Contribute to the new Maryland Drupal CMS helping to translate the MDWDS patterns to CMS content types, components, and other deployable templates/patterns.
MDDS initiatives: Support MDDS presentations, workshops, working groups, communities of practice (COPs), and other initiatives as required.