UX Content Strategist

Insulet Corporation • El Cajon, CA

4d • Hybrid

About The Position

Position Overview: The Insulet UX team is seeking a UX Content Strategist. This role will be responsible for aligning teams around engaging, informative UX content vital for our products and customer experience, including patients, caregivers, and health care providers around the world, to help simplify the lives of those touched by diabetes. You will elevate the customer-centricity of the UX and inspire action. You excel through innovation, creativity, energizing others, and attention to detail. You’ve been successful in driving strategic and tactical content designs that lead to a high customer impact. You are expected to think like a strategist, lead as a servant, and raise the quality of UX by being a persistent advocate for customers. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization. Finally, you have a passion for putting our customers’ needs first.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

Requirements

• Bachelor’s (or higher) in a discipline related to UX Content Strategy (e.g. Business Communications, Creative Writing, English).
• Minimum of 3 years’ experience in UX writing/editing for mobile app based product.

Nice To Haves

• Skills as a storyteller and influencer.
• Understanding of Content Strategy Frameworks and Design Principles.
• Understanding of UX design, as well as common design tools, language, and processes.
• Creativity and empathy to recognize and address the user’s challenges.
• Eagerness and aptitude to learn new technologies quickly.
• Project management abilities and process development skills.
• Familiarity with a dynamic agile software development environment.
• Understanding of platforms and design tools such as Figma, JIRA, Miro.
• Familiar with Medical Device development processes, familiarity with Diabetes.
• Some experience working on global products and localization.

Responsibilities

• Strategy and roadmap: Help define the UX content strategy vision for key features in our product experience, focused on the key priorities for the business. Work closely with design, research, product, and other partners to develop a shared UX strategy.
• Content strategy excellence: Create compelling and empowering user experiences through engaging, on-brand digital UX content. Generate informative and persuasive content in support of positive outcomes. Ensure all content is consistent in terms of brand, style, voice and tone, quality, and literacy/grade levels. High level of competency in applied writing skills, especially writing for a lay user audience. Strategize and define content frameworks while also documenting your rationales and decisions. Execute and align teams on content strategy and UX copy. Collaborate effectively and frequently with cross-functional stakeholders (e.g., UX, PM, Marketing), leading the content revision process, and achieving deadlines. Support process and tool improvements. Help to maintain our UX writing style guidelines, ensuring they are relevant/accurate.
• Communication and influence: Ask inquisitive questions in a collaborative manner, do things differently, champion innovation, and strive for simplicity. Communicate content strategies in a clear and concise manner using your presentation skills. Actively involve and collaborate closely with key stakeholders.
• Center of Excellence, education, and advocacy: Peer review other Content Strategists' work by reviewing proposed content as applicable and providing feedback. Always strive to learn and raise the bar on your own and be open to receiving and giving feedback to build stronger content strategy practices.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees