UX Content Designer - Bilingual

Regions Bank • Charlotte, NC

11d • Onsite

About The Position

At Regions, the User Experience (UX) Content Designer works alongside UX design teammates and product management partners to deliver best-in-class user experiences. While writing and editing are core to the job, content designers understand that it’s more than just copywriting. Clear and concise content design is foundational to great user experiences.

Requirements

• Bachelor’s degree in English, Journalism, Marketing, or related field and five (5) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications
• Or High School Diploma or GED and nine (9) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications
• Ability to distill complex information or processes into simple steps or plain language
• Exceptional ability to effectively influence and negotiate with others
• Exceptional verbal, written communication, and organizational skills
• Keen attention to detail, to ensure quality and accuracy at each deliverable stage
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Self-starter with the ability manage multiple projects amid evolving priorities
• Strong time management skills
• Strong work ethic and self-motivation
• Fluent in Spanish and English, preferred

Nice To Haves

• Advanced experience in user-focused writing across web and mobile environments
• Experience with Agile development process and associated project management tools (e.g. Jira, Confluence, etc.)
• Experience with collaborative user interface (UI) design tools (e.g. Figma, Sketch, etc.)
• Experience working in a distributed team
• Experience working in financial services or other highly regulated industry
• Experience working with and adhering to content style guides (e.g. AP style)
• Experience working with enterprise design systems or component libraries
• Experience working with stakeholders for reviews and approvals

Responsibilities

• Plans, designs, and writes content that is featured throughout website or app experiences, including writing user interface copy, website copy, emails, in-app and SMS notifications, navigation and menu labels, error messages, etc.
• Actively participates in the design process from beginning to end, including creating journey maps and user flows, providing design feedback, and contributing to the overall direction of the product’s user experience
• Designs the information architecture and hierarchy of content, collaborating with UX partners
• Practices UX design principles and methodologies to inform research and create wireframes and prototypes
• Creates content models, documenting and mapping out different types of content that will be featured in the product, considering how they all relate to each other
• Leverages data, user research, and testing to inform content decisions and recommendations
• Advocates for the end user by empathizing with and understanding user needs
• Presents work, and articulates an approach to a breadth of stakeholders, including UX, product, marketing, legal, and technology
• Recognizes opportunities to influence and change status quo to advocate for better user experiences
• Collaborates with other UX content designers to develop, evolve, and maintain design systems and content style guides, ensuring consistency throughout the product
• Works closely with UX leadership to inform and improve processes
• Facilitates content critiques and cross-functional workshops to improve content execution
• May train and mentor less experienced associates

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees