Utilization Manager for ABA Services

BURNETT THERAPEUTIC SERVICES INC

14d • Remote

About The Position

Burnett Therapeutic Services (BTS) is seeking an experienced, proactive Utilization Manager to lead and manage scheduling and utilization across our ABA and behavioral health programs. This pivotal role ensures the efficient coordination of service hours for Behavior Interventionists (BIs) and Supervisors while maintaining excellent service quality for our client families. As Scheduling and Utilization Manager, you will oversee daily and long-term scheduling operations, monitor staff productivity, coordinate client assignments, and collaborate closely with clinical leadership, recruitment, and onboarding teams. A successful candidate will be solutions-driven, detail-oriented, and thrive in a fast-paced, people-centered environment.

Requirements

• Minimum of 2 years of experience in scheduling, utilization management, or operations within ABA, autism services, or healthcare.
• Excellent verbal and written communication skills; strong phone and email etiquette.
• Friendly, approachable, and confident interacting with parents, staff, and leadership.
• Strong time management and multi-tasking abilities; comfortable managing overlapping needs and frequent reroutes.
• Proactive problem-solving and decision-making skills under pressure.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented.
• Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-focused.
• High school diploma or equivalent required; Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred.
• Reliable computer, workspace, and internet connection required.

Nice To Haves

• Bilingual in Spanish is a plus!
• Prior experience recruiting or onboarding in an ABA or healthcare setting is a plus.

Responsibilities

• Lead day-to-day scheduling operations for Behavior Technicians and Supervisors, ensuring efficient service delivery.
• Manage real-time schedule adjustments due to cancellations, staff changes, or client needs, minimizing service disruption.
• Monitor and track staff utilization and billable hour targets, identifying trends and developing solutions to optimize productivity.
• Coordinate new client assignments and caseload management in partnership with clinical and onboarding teams.
• Implement and refine scheduling and contract fulfillment tools, systems, and processes to increase efficiency and accuracy.
• Track and manage staff and client availability to align with authorized service hours and funding requirements.
• Monitor session cancellations and ensure proper documentation, rescheduling, or make-ups per company policy.
• Support recruitment by discussing staffing and client needs
• Maintain detailed records and reports on schedules, cancellations, productivity, and utilization metrics.
• Attend meetings and represent BTS with professionalism, warmth, and a collaborative spirit.
• Assist with staff interviews, operational projects, or other tasks as assigned.

Benefits

• Medical, dental, and vision insurance (for employees working 30+ hrs/week)
• 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
• Aflac supplemental insurance options (for employees working 30+ hrs/week)
• LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
• LifeMart Employee Discount Program: exclusive savings on everyday purchases and services
• 6 paid holidays after one year of employment
• Sick time - accrued 40 hours of sick time.
• Shadowing opportunities and hands-on mentorship to build confidence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED