Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. The position requires utilizing clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. This involves gathering clinical information and applying appropriate clinical criteria/guidelines, policy, procedure, and clinical judgment to render coverage determinations/recommendations along the continuum of care. The consultant will communicate with providers and other parties to facilitate care/treatment, identify members for referral opportunities to integrate with other products, services, and/or programs, and identify opportunities to promote quality effectiveness of Healthcare Services and benefit utilization. They will also consult and lend expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. The role operates in a typical office working environment with productivity and quality expectations, requiring close inspection of documents, sedentary work, extended periods of sitting, talking on the telephone, typing on the computer, multitasking, prioritizing, adapting to a fast-paced environment, and proficiency with computer skills and effective communication.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree