UTILITY SYSTEM/COMMUNICATIONS ENGINEER - 72001715

State of Florida

2d•$70,000 - $71,667•Onsite

About The Position

This is a professional and highly technical position responsible for analysis of system engineering designs which are required to establish optimum operational communications networks, equipment procurement and other support systems. This position will provide technical guidance and support to state agencies regarding advanced aspects of communications engineering or resolution of system engineering problems. Assist in performing engineering research, development and design of new and/or expanded communications networks. This will include but is not limited to the application of Value Added Networks, Local Area Networks, Voice telecommunication, and data networking to satisfy user requirements. Assist in the preparation of engineering reports on results of research, development, and testing of advanced technologies. Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems. Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications. Assist in the preparation of engineering specifications for operational, communications equipment, technical control centers, interface monitors, data simulators, and analog or digital test equipment as well as review and approve specifications written and submitted by state agencies. Review bid responses from vendors for technical compliance to engineering specifications and make recommendations to management. Provide product management engineering support to using agencies during installation of advanced communication systems and afterwards to assure proper interface, efficient operation, and compliance to technical specification. In the event of non-compliance, recommend the necessary corrective action to management to either obtain compliance or procure equipment from an alternate source. Provide support for ESF-2 as needed to the Emergency Operations Center during any declared disaster or emergency. Provide technical and communication engineering support to other engineers or personnel in the Division, as needed. Assist in the development and publication of long-range telecommunication plans and the updating of existing plans. Provide support as needed to the Emergency Operations Center during any declared disaster or emergency.

Requirements

Knowledge of Telecommunications terminology and procedures.
Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
Ability to verify data for accuracy and completeness.
Ability to make decisions and work independently.
Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships.
Ability to complete work assignments on time and work with other technical staff
Ability to provide excellent customer service to internal and external customers.
Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
Ability to determine priorities.
Ability to make timely and accurate decisions during normal operating conditions and critical situations.
Ability to apply rules, regulations, policies and agency procedures
Proficient in Microsoft Office suite
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
4 years’ work experience in VOIP/UCaaS/CCaaS/SIP/Hosted voice and IP network engineering design services is required.
1 year work experience in Customer Service is required.
Skill in operating a variety of online processing systems is required.

Nice To Haves

A bachelor’s degree in information technology, Computer Information Systems, or related field is preferred.
Experience managing telecommunications projects is preferred.
Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint) is preferred.

Responsibilities

Assist in performing engineering research, development and design of new and/or expanded communications networks.
Assist in the preparation of engineering reports on results of research, development, and testing of advanced technologies.
Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems.
Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications.
Assist in the preparation of engineering specifications for operational, communications equipment, technical control centers, interface monitors, data simulators, and analog or digital test equipment as well as review and approve specifications written and submitted by state agencies.
Review bid responses from vendors for technical compliance to engineering specifications and make recommendations to management.
Provide product management engineering support to using agencies during installation of advanced communication systems and afterwards to assure proper interface, efficient operation, and compliance to technical specification.
Provide support for ESF-2 as needed to the Emergency Operations Center during any declared disaster or emergency.
Provide technical and communication engineering support to other engineers or personnel in the Division, as needed.
Assist in the development and publication of long-range telecommunication plans and the updating of existing plans.
Provide support as needed to the Emergency Operations Center during any declared disaster or emergency.