Utility Services Supervisor

Summary•Vail, CO

26d

About The Position

Eagle River Water and Sanitation District is seeking a dedicated and professional Utility Services Supervisor to join our team. This role plays a key part in strengthening community connections while leading the implementation, maintenance, and continuous improvement of our Advanced Metering Infrastructure (AMI). Our Utility Services Technicians are often the first point of connection between the District and its customers and serve as the frontline link to the community. While not everyone understands our operations, every community member knows their monthly bill. An accurate meter read and a friendly, professional interaction play a significant role in creating a positive customer experience. This role will be responsible for supervising the meter services program, which includes reading, installing, inspecting, and testing water meters and advanced metering infrastructure equipment, locating and operating curb stops, as well as supervising a talented and dedicated team of meter technicians. If you are a proven leader of people and implementer of systems, we want to hear from you. Why work for Eagle River Water and Sanitation District? As a Utility Services Supervisor, you won’t just manage meters; you’ll shape the way our community experiences water and wastewater service. You’ll lead a dedicated team, streamline operations, and ensure every customer interaction is accurate, reliable, and positive. On top of making a real difference, you’ll enjoy competitive health benefits, our employee housing program, and opportunities for ongoing training and professional growth. The Big Picture: Support and contribute to a highly productive team committed to providing efficient, reliable water and wastewater service to customers from East Vail to Wolcott.

Requirements

The ideal candidate will bring (5) years of experience in the maintenance, repair, and installation of advanced metering infrastructure (AMI).
Candidates with experience in administration, planning, operations, purchasing, scheduling, project management, etc. preferred.
Two (2) years of supervisory experience required.
Requires a working knowledge of specialized practices, equipment, and procedures related to water and wastewater utility services (plumbing, fire suppression systems, and inspection work).
Must possess or have the ability to obtain, within a set timeframe, a Class 4 Water Distribution System Operator and Class 4 Wastewater Collection System Operator Certification.
Demonstrated implementation, problem-solving, and project management skills.
Excellent time management and organizational skills with the ability to handle a large variety of tasks and deadlines effectively.
Proven customer service and communication skills (verbal and written). This role will work directly with our customers, including hotels, resorts, and engineering teams, to explain clearly and confidently our processes and procedures for efficient metering services. Public speaking or presentation skills are helpful.
Research, data analysis, and math skills are required.
Proficiency in Microsoft Office Suite (especially Excel).
Must have the ability to maintain a high level of confidentiality. Knowledge of local area preferred.
Must possess a valid Colorado Driver's license within 30 days of full-time employment and be insurable under District's standards.
Must obtain CPR/First Aid Certification within the first six (6) months of employment.

Nice To Haves

Candidates with experience in administration, planning, operations, purchasing, scheduling, project management, etc. preferred.
Backflow prevention and cross connection control knowledge preferred.
Public speaking or presentation skills are helpful.
Strong experience in Cloud-Based Technology and software management and integration preferred.
Knowledge of local area preferred.

Responsibilities

Leadership: Supervise the meter services team, including performance management, planning, training, and certification maintenance.
Relationships: Act as a liaison with other departments and committees to ensure smooth operations.
Customer Service: Interact with customers regarding meter readings, accounts, and inquiries.
Maintenance: Oversee meter reading, repairs, testing, and infrastructure management.
Scheduling: Develop procedures, manage hardware and software systems, and maintain accurate records.
Project Management: Lead AMI system maintenance, infrastructure projects, and process improvement initiatives.
Budgeting: Manage inventory, equipment purchases, and the departmental budget.
Data Analysis: Review consumption reports, troubleshoot data issues, and maintain records.
Teamwork: Coordinate with other departments, support customer service operations, and respond to emergencies.
Safety: Ensure compliance with safety regulations and promote a strong culture of safety.

Benefits

Generous Time Off: New employees accrue 22 days PTO annually, increasing with tenure
Paid Holidays: 13.5 paid holidays
Paid Parental Leave: 4 weeks of paid leave for new parents
Medical, Dental and Vision Coverage: Comprehensive plans through Cigna, Ameritas, and Superior Vision
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Tax-advantaged options for healthcare and dependent care expenses
Wellness Incentives: Recreation benefit of up to $800 annually for participating in self-care activities
Employee Assistance Program (EAP): Confidential support for mental health, legal, financial, and personal challenges
Gym Discounts & Pro-Deals: Access to local fitness centers and retail discounts
414(h) Retirement Plan: 5% employee contribution with up to 11.2% employer match
457(b) Retirement Plan: Optional pre-tax or Roth contributions
SmartDollar Financial Wellness Program: Tools and coaching to help you reach your financial goals
Tuition Reimbursement: Up to $3,000 annually for job-related college coursework
Housing Assistance: Monthly housing stipend of $522, employee housing (pending availability), and down payment assistance programs
Loan Programs for Ski Passes, Electric Vehicles, and Computers
Life & AD&D Insurance: Employer-paid coverage up to 3x annual salary
Short-Term & Long-Term Disability Insurance