Utility Services Lead Representative

City of Chandler, AZ•Chandler, AZ

54d

About The Position

The City of Chandler Management Services Department is currently seeking qualified individuals interested in joining our team as a Utility Services Lead Representative. The position is scheduled to work Monday - Friday, 8:00 AM - 5:00 PM. This position will be assigned to collections. Please see job description below for more information. The Utility Services Division provides customers a single point of contact for utilities, billing, and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible. Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to serve as lead to Utility Billing Representatives and serve as a subject matter expert for billing, collections and customer service and processes. The focus of this position will be leading the collections process and handling escalated complaints with some work producing billing invoices for residential, commercial and other public customers.

Requirements

A High School Diploma or GED and college coursework in math or other business applications and,
3 years of progressively responsible experience in customer service, collections or accounts payable with at least 2 years of large volume utility billing experience; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Nice To Haves

Previous experience in collections, particularly in utility billing (gas, water, electricity, cable, or internet).
Experience handling a high-volume call environment, including inbound and outbound calls for collections.
Experience in municipal collections, municipal accounting, or other government-related billing processes.
Experience with complex billing or accounts receivable processes.
Experience in a lead or senior role within utility billing, utility collections, or municipal accounting.
Strong critical thinking and analytical skills.
Ability to work independently and manage multiple priorities.
Proven success in a collections-focused role.

Benefits

Open and collaborative environment
Up to 8 hours paid time off annually to volunteer in the community
Dress code is business casual, with jeans on Fridays
3 medical plans to choose from along with dental and vision coverage
Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
12 paid holidays annually, plus Winter Break at the end of the year
Become part of the Arizona State Retirement System with a 100% city contribution match
City contributions of 1% gross wages per pay period to deferred compensation
Robust Employee Wellness program with $350 incentive
Professional development opportunities
Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
Free Tumbleweed Recreation Center membership
Flexible schedule/remote work options (when available)