SUPPORT SERVICES UTILITY LEAD (FULL TIME)

Compass Group•Wauwatosa, WI

1d•$19•Onsite

About The Position

We’re TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn’t just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service. This is the kind of work that takes a big heart for service and for supporting Ascension’s mission to improve the health of the poor and vulnerable. We’re serious about the role we play in healing – and just as passionate about having fun, supporting each other and serving our communities. Maybe you have a passion for people and an obsession with service. Or maybe you’re looking for a launchpad for a career managing people. Are you generous and hard working? When you spot a need, are you ready to jump?Job Summary Summary: Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.

Requirements

2 years of previous related experience is preferred.

Responsibilities

Delivers quality customer service to customers by providing one on one attention to the detail.
Provide assignments and assistance to team members.
Demonstrate proper use of personal protective equipment in all aspects of job performance.
Relieve shift supervisor in times of absence.
Adjust or cover schedules as needed during times of short staffing.
Ensure that team member maintain set standards by conducting quality assurance surveys.
Monitor and report any equipment issues or shortages.
Conduct customer and patient surveys.
Any other duties as assigned by supervisor or director.
Interact with patients/customers in an appropriate manner in relation to age based competencies.
Performs other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)