Utility Analyst

State of Maine•Hallowell, ME

36d•$90,000 - $143,000•Hybrid

About The Position

The Maine Public Utilities Commission (MPUC) plays a critical role in shaping the state's energy future. We ensure that Maine people have access to safe, reliable, and reasonably priced utility services, while also supporting initiatives that reduce energy costs and lower greenhouse gas emissions. Our Administrative Division is currently seeking a dynamic and analytical professional to join our team as a Utility Analyst. As a Utility Analyst, you will serve as the lead expert and project coordinator for the Commission's Case Management System (CMS) and related administrative technologies. This is a high-impact role that bridges technology, policy, and public service. You will support internal teams, external stakeholders, and state agencies by managing system functionality, resolving technical issues, leading upgrades, and guiding future enhancements. The role also involves project management, IT liaison functions, and supporting major technology infrastructure initiatives at the Commission.

Requirements

Bachelor's degree or higher in technology, finance, economics, accounting, business, engineering, science, mathematics, or a related field.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple projects, prioritize effectively, and work collaboratively across technical and policy teams.

Responsibilities

Serve as the primary point of contact for CMS inquiries from Commission staff, developers, legislators, and the public.
Identify and troubleshoot system issues; collaborate with MaineIT developers to propose and implement solutions.
Evaluate the feasibility of new feature requests and draft functional requirements.
Conduct rigorous pre-production testing for all CMS changes and updates.
Manage the CMS Steering Committee priorities, balancing regulatory deadlines and operational needs.
Oversee and participate in major agency-wide projects (e.g., software implementations, office moves, equipment rollouts).
Draft technical documentation such as RFPs, specifications, summaries, and contracts.
Support and coordinate upgrades to audio/visual systems and related software (streaming, encoding, transcription).
Act as the Commission's liaison with MaineIT-submit and track service tickets, follow up on issues, and attend monthly planning meetings.
Provide first-level technical support and helpdesk coordination for internal staff.

Benefits

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,252.80 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums. ($365.28 annual value)
Retirement Plan - The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness