Utilities Account Supervisor

Orange County, FL • Orlando, FL

74d • $25 - $32

About The Position

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Orange County Utilities provides water resources services to protect and enrich the lives of the citizens and guests of Orange County Florida. Orange County Utilities successfully manages growth and serves one of the fastest growing large metropolitan areas in the country in the last 40 years while maintaining excellent quality, customer service, and preserving the environment. The Customer Service Division is seeking a highly qualified individual to fill the position of Utilities Account Supervisor (UAS). The Utilities Account Supervisor works in conjunction with the Utilities Services Coordinator to manage the day-to-day operations of the team, including but not limited to: Scheduling routes and assignments for Meter Readers, Field Representatives and as well as office support personnel. This is advanced professional administrative work dealing with Utility programs governed by County ordinances and resolutions and has extensive supervisory duties. The employee must exercise independent judgment and initiative in accomplishing job responsibilities.

Requirements

• Graduation from high school or equivalent and four (4) years of customer service experience; or an equivalent combination of education, training or experience.
• Must possess and maintain a valid Florida Driver's License.

Nice To Haves

• Prefer candidates with four (4) years of field work and previous meter reading experience throughout the Orange County Utilities Service area.
• Candidate must be able to clearly communicate requirements while removing barriers and facilitating timely and accurate completion of service orders, routes and uploads.
• Candidate must be able to facilitate a large diverse team base to maximize productivity and capitalize on different self-managing styles.

Responsibilities

• Supervisor over daily activities of the Meter Services team including but not limited to scheduling and routing daily assignments for staff.
• Being responsible for the customer service fleet including but not limited to: coordinating vehicle maintenance monitoring fuel reports and payment of toll charges.
• Assists with complex inspections and audits as requested and periodically meet with internal/ external engineers.
• Assists with Kronos time management, team member training, coaching and support, and processing performance evaluations.
• Performs advanced research and coordination of proper resolution with respect to department issues and customer complaints to mitigate further escalation.
• Assists with overseeing billing projects; including the ability to plan, delegate and execute project goals and objectives efficiently.
• Must have the ability to remain firm while handling sensitive escalations yet is empathetic and responsive to customer needs.
• Performs other tasks as assigned.

Benefits

• 10 paid holidays and 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees