Usher, Theater Entertainment, Part Time (less than 24hrs per week)

San Manuel Casinos • Highland, CA

15h

About The Position

Under the direction of the Supervisor, Theater Operations, the Usher works to proactively interact with guests in providing information and assistance on all things related to the guest having an enjoyable experience at the Theater. Ushers help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after events.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years of experience in a guest service role required.
• Excellent verbal, written and interpersonal communication skills.
• Excellent customer service skills.
• Acute sense of judgment, tact and diplomacy.

Nice To Haves

• Box Office or Live Music Event customer service experience a plus.

Responsibilities

• Greets guests, scans guest tickets upon entry to the venue, answers guest questions, assists guests with locating their seats and examines tickets for entry to various seat levels around the venue during event. Examine tickets and/or internal staff and external guest passes to verify authenticity. Directs guests to concession and restroom locations. Ensuring no outside food or unexplained packages are admitted into the facility before, during or after an event. Ensure no alcohol leaves the facility.
• Resolves guest complaints or problems personally or by directing them to the appropriate management team member. Ensure guests are safely enjoying events and escalate issues as needed to security or department management. Monitors assigned sections and enforce no smoking policy where applicable.
• Supports with keeping the venue safe, clean/sanitized and presentable to the guest. Participates in venue recycling efforts before, during and after events. Regularly check restrooms to verify cleanliness and alerts EVS department as needed.
• Assists with handling guest requests or accommodation needs. Works in conjunction with Box Office staff to coordinate seat relocations.
• Directs patrons in the event of emergency and assist in incident reporting as needed.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees