Usher | Part Time | Greensboro Coliseum Complex

Oak View Group•Greensboro, NC

20h•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As an Usher , you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events. This role will pay an hourly rate of $15.00 For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026. About the Venue The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum , which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Phish, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.

Requirements

High School Diploma or G.E.D. preferred.
Ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Must be able to work a flexible work schedule including weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the facility.

Nice To Haves

Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.

Responsibilities

Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
Perform other duties as assigned.