Usher-On Call
About The Position
About the Role The Usher reports to the Box Office Supervisor and is responsible for providing prompt, friendly and efficient service to our guests, including seating guests in Ovation Hall, answering questions and other general inquiries. Position Responsibilities Provide guests with a consistent level of friendly, impressive service that exceeds their expectations. Control admission to events by taking tickets to seat the guest, scanning tickets and checking proper credentials. Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints. Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, double checking chair numbers, or assist at the Box Office. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a fast paced environment Must be able to stand for an entire shift and be able to move throughout the Venue, Casino and Hotel areas Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Requirements
- Experience as an usher or willingness and aptitude to learn the role
- Strong guest service skills; including the ability to converse with guests
- Positive, personable, and outwardly friendly
- Scheduling flexibility; to include nights and weekends
- Ability to effectively communicate in English
- Must be able to stand for an entire shift and be able to move throughout the Venue, Casino and Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a fast paced environment
Responsibilities
- providing prompt, friendly and efficient service to our guests
- seating guests in Ovation Hall
- answering questions and other general inquiries
- Provide guests with a consistent level of friendly, impressive service that exceeds their expectations
- Control admission to events by taking tickets to seat the guest, scanning tickets and checking proper credentials
- Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints
- Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, double checking chair numbers, or assist at the Box Office
Benefits
- Training & Development
- Free Meal while on shift
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
