Usher - Kane County

REV Entertainment•Geneva, IL

53d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Kane County Cougars are looking for ushers to join our team! The Usher is responsible for providing outstanding customer service to all fans and guests, ensuring a safe, clean, and enjoyable experience at the ballpark. This position involves greeting and assisting guests, verifying tickets, providing event information, distributing promotional materials, and directing fans to their seats or designated areas. The ideal candidate is friendly, attentive, and proactive, with strong communication and problem-solving skills.

Nice To Haves

Customer service oriented.
Strong communication skills preferred.
Strong multi-tasking and time management skills.
Ability to work independently and in a team environment.
Must be able to lift, pull, push and/or carry 25 pounds as necessary.
Ability to stand, sit, and walk the stairs for up to 6-8 hours.
Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays.
Ability to work in outdoor weather conditions including but not limited to extreme heat, cold and rain.
Job may require employee to function in a high activity and heavily crowded outdoor professional sports venue/environment.
Employee may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job

Responsibilities

Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly.
Verify tickets to make sure fans are in the appropriate sections.
Distribute programs and other promotional items to fans and guests as required.
Provide event information and general ballpark directions.
Thorough knowledge of the facilities policies, procedures, and safety protocols.
Respond to fans who need medical assistance around assigned area.
Guide guests to ticketed seats, suites, and special access areas within ballpark.
Monitor areas of the ballpark.
Assist in stadium clean up after games.
Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems.
If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event.
All other duties as assigned.