Usher | Part Time | Rhode Island CC and AMP

Oak View Group•Providence, RI

11d•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As an Usher, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events. This role will pay an hourly wage of $15.00 Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 1, 2025. About the Venue Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.

Requirements

Must be currently employed at the GCC to join this transition group.
High School Diploma or G.E.D.
1 to 3 years of related experience
Ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the building.

Nice To Haves

Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
Perform other duties as assigned.