Usher - (Pine Knob)

Ilitch Sports + Entertainment•Detroit, MI

11d•Onsite

About The Position

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.

Requirements

High school diploma and one to two years of customer service-related experience is required.
Must be comfortable working in large crowds.
Must have a pleasant, calm, and outgoing personality.
Ability to speak clearly and concisely under pressure.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Responsibilities

Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
Responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.
Be the first responder to all issues in the seating area, summoning for assistance when necessary.
Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
Scan tickets as guests enter the venue and ensure that no guest is granted admittance without a valid ticket.
Guard doors and stairways ensuring guests stay in the proper areas.
Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
Be available to work at least 50% of all ticketed events.
Learn the seating, layout, and policies and procedures of each of our venues.
Be able to critically think and problem solve.