Concierge - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)

Ilitch Sports + Entertainment • Detroit, MI

21h • Onsite

About The Position

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment, by providing first class customer service to every single guest.

Requirements

• High school diploma and one to two years of customer service related experience is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other colleagues of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

• Emotional Intelligence – the ability to recognize, understand and manage one’s own emotions, as well as the emotions of others. This includes: self-awareness, self-regulation, internal motivation, empathy and social skills
• Positive Attitude – people who tend to look on the bright side of things. This includes: being friendly and engaged with guests, putting in extra effort to deliver “WOW” service moments, getting along well with other team members, and taking on challenges that others might try to avoid.
• Adaptability and Flexibility – being ready to quickly adapt to changing circumstances and guest’s needs. This includes: the ability to multitask efficiently, the willingness to take on new tasks, learn new processes, systems, technologies and being comfortable with erratic work schedules.
• Passion for Helping People – being passionate about the guest experience and helping people. This includes: understanding that guests are buying more than a ticket to an event, working well with teammates, other departments and leaders, personable attitude and friendliness, smiling and eye contact.

Responsibilities

• Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
• Maintain the integrity and exclusivity of private clubs and premium areas at multiple venues.
• Own guest concerns from initial discovery through the resolution of their concern during events.
• Engage guests at every opportunity, including building rapport with season ticket holders and repeat guests.
• Be knowledgeable in and consistently uphold venue/company policies.
• Proactively be aware of situations that could be detrimental to the guest & colleague safety.
• Problem solve.
• Be available to work 80% of all ticketed events at Little Caesars Arena, DTE Energy Music Theatre and Michigan Lottery Amphitheatre at Freedom Hill.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED