Usher - Lakeland, FL

Detroit Tigers•Lakeland, FL

3d•Onsite

About The Position

Job Summary: To be an ambassador by providing first-class customer service to every guest at every event. Key Responsibilities: Welcome and warmly greet our guests and assist them with finding their seats as well as with any questions or needs they may have during their visit. Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others. Be the first responder to all issues in the seating area, summoning for assistance when necessary. Keep the seating area safe and organized, ensuring all guests are in the proper seat and the area is free from hazards. Scan tickets as guests enter the stadium, and ensure that no guest is granted admittance without a valid ticket. Guard doors and stairways, ensuring guests stay in the authorized areas. Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate. Be available to work all ticketed events. Learn the seating, layout, policies, and procedures of our venue. Be able to use critical thinking to problem solve as needed. Other duties as assigned.

Requirements

High school diploma (or equivalent) and one to two years of customer service-related experience are preferred.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems as they arise per policies and procedures.
Ability to climb stairs and stand for long periods of time.
Frequent visual/auditory attention is required.

Responsibilities

Welcome and warmly greet our guests and assist them with finding their seats as well as with any questions or needs they may have during their visit.
Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others.
Be the first responder to all issues in the seating area, summoning for assistance when necessary.
Keep the seating area safe and organized, ensuring all guests are in the proper seat and the area is free from hazards.
Scan tickets as guests enter the stadium, and ensure that no guest is granted admittance without a valid ticket.
Guard doors and stairways, ensuring guests stay in the authorized areas.
Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
Be available to work all ticketed events.
Learn the seating, layout, policies, and procedures of our venue.
Be able to use critical thinking to problem solve as needed.
Other duties as assigned.