Usher, Cleburne Railroaders

REV Sports Management•Cleburne, TX

2d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. JOB SUMMARY : The Cleburne Railroaders take pride in the excellent service provided to our fans and guests each time they come to a ballgame or event at La Moderna Field. We have established very high standards that we expect each employee to follow. The job entails a great deal of walking, climbing stairs, and standing on concrete surfaces in both cold and extremely hot weather. Ushers are expected to serve the guests while creating a fun and family-friendly environment.

Requirements

Employees must communicate well and be friendly, knowledgeable, assertive, and able to intervene in conflict situations.
Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner.
Must be available to attend training sessions, stadium tours, and other events as necessary throughout the year.
Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must be available to work weekdays, weeknights, and weekends during baseball season.
Must be available to arrive up to one (1) hour prior to game time.
Job may require employees to function in a high activity and heavily crowded outdoor professional sports venue/environment.
Employees may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel and talk or hear.
The employee is regularly required to stand, walk, climb stairs, and reach with hands and arms.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
Must be able to stand for up to four (4) hours at a time.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsibilities

Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly.
Verify tickets to make sure fans are in the appropriate sections.
Distribute programs and other promotional items to fans and guests as required.
Provide event information and general ballpark directions.
Thorough knowledge of La Moderna Field policies, procedures, and safety protocols.
Respond to fans who need medical assistance around assigned area.
Guide guests to ticketed seats, suites, and special access areas within ballpark.
Monitor Fun Zone and other areas of the ballpark.
Assist in stadium clean up after game
Patrol aisles, concourses, and other areas assigned, maintaining a sharp watch for potential problems.
If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event.
Other duties as assigned.