Usher - Comerica Park

Detroit Tigers•Detroit, MI

22h•Onsite

About The Position

If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you! The Comerica Park Usher – Ticket Taker staff delivers optimum service to fans in a friendly, pleasant and professional manner through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences. Key Responsibilities: Ushers and Ticket Takers are assigned to specific locations, and act as a host to the guests in their area. They ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable. Ushers in seating sections are expected to wipe down seats prior to gates opening. During the game, they should escort guests to proper seats and wipe them down a second time if necessary. Ushers and Ticket Takers may also be positioned in a location where they cannot see the game. They may be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark. They may also be assigned to operate an elevator, monitor an escalator, or check guest tickets at a party area. Ushers and Ticket Takers should proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. They should make sure they are up-to-date with any ballpark changes or activations for the event to best assist guests. Responds to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations. When assigned, maintains professional use of radio etiquette for communication during games and events. Assist in keeping the ballpark clean and keeping an eye out for maintenance issues to address. Enforce policies, rules and regulations of the ballpark. Ushers and Ticket Takers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games.

Requirements

Strong interpersonal skills and provide excellent customer service.
Strong communication skills to proactively engage with Guests, colleagues and management.
Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience.
Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather).
Must be able to work long hours, days, nights, weekends and holidays.
Must be able to report to work 2 - 2 ½ hours prior to game time.
Usher - Ticket Taker colleagues work on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
Must be able to work at least 35 games, 50% of holidays, and all concerts each season.
Must be able to walk stairs.
Must have reliable transportation.
Candidates must be 18 years of age.
Must be able to work events beyond baseball, including but not limited to: concerts, high school games, charity walks, etc.
Large scale concerts are mandatory to work.
Events take place throughout the year including baseball off season.
Background checks will be performed on all candidates offered a position.

Responsibilities

Assigned to specific locations, and act as a host to the guests in their area.
Ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable.
Wipe down seats prior to gates opening.
Escort guests to proper seats and wipe them down a second time if necessary.
Scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark.
Operate an elevator, monitor an escalator, or check guest tickets at a party area.
Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas.
Make sure they are up-to-date with any ballpark changes or activations for the event to best assist guests.
Respond to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner.
Recognize and respond effectively in emergency situations.
Maintain professional use of radio etiquette for communication during games and events.
Assist in keeping the ballpark clean and keeping an eye out for maintenance issues to address.
Enforce policies, rules and regulations of the ballpark.
Provide a positive ballpark experience for all guests and colleagues at Comerica Park.