Rides & Interactives - Comerica Park

Detroit Tigers•Detroit, MI

1d•Onsite

About The Position

If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you! The Comerica Park Rides & Interactives staff delivers premium service to fans in a friendly, pleasant and professional manner at the rides (Carousel and Ferris Wheel). They provide fans with a clean and safe ballpark environment, along with an excellent guest experience. This is a seasonal part-time position.

Requirements

Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with guests, colleagues and management while always maintaining a positive and friendly attitude.
Strong observational skills to proactively identify guest needs and ensure that guests are having a memorable experience.
Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas)
Ability to learn operation of rides.
Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather).
Must be able to work long hours, days, nights, weekends and holidays.
Must be able to report to work 2 - 3 hours prior to game time.
Rides staff works on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
Must be able to work at least 35 games per season, 50% of holidays, and all concerts.
Must have reliable transportation.
Candidates must be 18 years of age.
Must be able to work long hours, days, nights, weekends and holidays.
Must be able to satisfactory complete a criminal history Background check.

Responsibilities

Rides operator colleagues are assigned to a specific ride for each game and maintain proper ballpark standards of guest experience and safety in a fun, family friendly environment.
Follow all guidelines applicable to operating the rides, ensuring they are in safe operating conditions and reporting any issues that arise during a game right away.
Responsible for checking in and out all necessary equipment each day in the state it was received in.
Operate the rides while continually enforcing the policies of the ride to ensure safety and enjoyment.
Assist fans as they get on and off the rides.
Interact with guests to help promote the ride.
When assigned, responsible for collecting payment for each rider via credit card using provided point of sale terminal.
Check ticket(s) to ensure it is the appropriate ticket for the ride and explain policy and procedures for the ride or game to each guest.
Directing guests on where to purchase ticket(s) for the rides.
Greet guests as they approach you and give them a proper salutation after they are done with the ride or interactive.
Constantly monitor assigned area for cleanliness, safety, and damaged items, addressing concerns with supervisor/management.
Assist in keeping the ballpark clean.
Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas in a timely manner.
Never avoiding a guest or leaving a question unanswered.
Responds to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner.
Recognize and respond effectively in emergency situations.
Maintains professional use of radio etiquette for communication during games and events.
Enforce policies, rules and regulations of the ballpark.