Usher/Ticket Taker Crew Member - The Pavilion at Toyota Music Factory

Live Nation Entertainment•Irving, TX

1d•Onsite

About The Position

The Pavilion at Toyota Music Factory is hiring Usher/Ticket Taker Crew Members for our exciting 2026 concert season. This role is ideal for individuals who thrive in fast-paced environments, enjoy live entertainment, and are passionate about delivering outstanding guest experiences. If you love live music, teamwork, and making lasting impressions on guests, this is a great opportunity to be part of an energetic and welcoming venue team.

Requirements

High school diploma or equivalent preferred
1+ year of experience in guest services, hospitality, or customer-facing roles preferred
Strong verbal, written, and interpersonal communication skills
Excellent judgment, professionalism, and ability to remain calm under pressure
Willingness and ability to be on your feet for extended periods, including walking and climbing stairs
Ability to lift, carry, and move items weighing 25 lbs. or more as needed

Responsibilities

Welcome guests with a friendly, professional attitude and create a positive first impression
Scan and verify tickets and credentials at venue entry points and seating sections
Assist guests with seat locations, directions, and general venue information
Ensure the venue remains safe, clean, and guest-ready throughout events
Address guest questions, concerns, or issues with care and professionalism
Help maintain crowd flow and ensure guests are safely enjoying the show
Guide guests to exits and provide instructions in the event of an emergency
Support venue security by monitoring access to restricted areas as needed
Participate in the venue’s CARE sustainability program, including recycling efforts and educating guests on waste-reduction initiatives
Collaborate with team members post-event to close the venue, which may include collecting recyclables, storing equipment, and tidying seating areas
Assist with additional duties as assigned by management

Benefits

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.