Guest Services Crew Member - The Pavilion at Toyota Music Factory

Live Nation Entertainment • Irving, TX

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About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE The Pavilion at Toyota Music Factory is seeking a Guest Services Crew Member to deliver exceptional hospitality and support throughout the guest experience. This role serves as a key point of contact for patrons, providing accurate information, resolving concerns, and ensuring every guest feels welcomed, heard, and valued from arrival through departure.

Requirements

• High School Diploma or equivalent required
• Minimum of 2 years of customer service and communication experience
• Strong problem-solving skills with the ability to think strategically and creatively
• Excellent verbal, written, and interpersonal communication skills
• Sound judgment with a high level of professionalism, tact, and diplomacy
• A team-oriented mindset with the ability to execute programs efficiently and collaboratively
• A genuine passion for hospitality and delivering memorable guest experiences

Responsibilities

• Provide outstanding customer service that enhances guest satisfaction and fosters loyalty.
• Respond to guest inquiries and concerns in person and via phone, using thoughtful analysis to determine the most effective resolutions.
• Adapt to a variety of guest needs, ensuring concerns are fully understood and addressed in a timely, professional manner.
• Escalate unresolved issues to appropriate departments for further review and follow-up.
• Promote and assist with the sale of additional services or products when appropriate.
• Communicate clearly with guests to provide information, process requests, enter orders, or document complaints.
• Maintain accurate records of guest interactions, including inquiries, issues, and resolutions.
• Demonstrate CARE by actively supporting the venue’s sustainability initiatives, including recycling, waste reduction, and educating guests on environmental efforts.
• Collaborate with team members during post-event venue close, which may include collecting recyclables, retrieving event equipment, and restoring guest areas.
• Perform additional duties as assigned by the Guest Services Manager.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees