Usher/Greeter (Full-Time)

Sight & Sound•Paradise Township, PA

10h

About The Position

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day. The Usher/Greeter provides an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide genuine and timely service, seat guests efficiently, listen actively, and anticipate needs. They provide an exceptional employee experience characterized by a culture of trust and collaboration. The Usher Greeter position follows a show run schedule from Tuesday through Saturday. This role has different start and leave times scheduled between the hours of 9:30 am and 6:00 pm Tuesday through Thursday, 1:30 pm to 10:00 pm on Fridays, and 9:30 am to 10:00 pm on Saturdays (depending on show schedules). There are three leave times which allows team members to have shorter or longer shifts on varying days. Full-time employees are required to be available to work the full shift on Saturday and expected to work 40 hours a week.

Requirements

Strong communication and interpersonal skills; friendly, outgoing, approachable
Effective discernment, problem-solving, and active listening
Proven ability to remain positive and flexible with endurance in a fast-paced environment
Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
Ability to work a flexible schedule relating to show-run
Ability to walk towards conflict resolution
High level of self-awareness and an ability to walk towards personal and professional growth
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Responsibilities

Embrace Sight & Sound’s Core Values and Culture.
Partner with team members to provide an exceptional guest experience.
Effectively communicate information to our guests.
Proactively anticipate and respond to a wide variety of guest needs.
Effectively monitor and assist with restroom and lobby appearance.
Creatively problem solve challenging situations.
Diffuse, de-escalate, and resolve conflict situations.
Develop strong team connections; Choose to be vulnerable; Engage in open and candid dialogue and feedback.
Embrace collaboration across Guest Services departments.
Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.
Effectively assist guests in various weather conditions.
All other duties as assigned.