Senior Usher/Greeter

Sight & Sound Brand•Ronks, PA

About The Position

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day. The Senior Usher-Greeter provides an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide an exceptional employee experience through support to leadership characterized by a culture of trust and collaboration.

Requirements

Ability to remain positive and flexible with endurance in a fast-paced environment
Proven administrative, computer, and organizational skills
High level of concern for people and an ability to foster genuine, healthy relationships
Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
Strong communication and interpersonal skills; friendly, outgoing, approachable
Effective discernment, problem-solving, and active listening
High level of self-awareness and an ability to walk towards personal and professional growth
Ability to walk towards conflict resolution
Ability to work a flexible schedule relating to show-run
Ability to intentionally seek ways to grow in leadership
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Responsibilities

Lead Sight & Sound’s Core Values and Culture.
Lead the guest experience in partnership with other leaders in Guest Services (Retail, Customer Relations, and Security).
Train and equip the House Team to ensure an exceptional guest and employee experience.
Effectively and efficiently lead administrative tasks (such as: team scheduling, ordering, etc.).
Effectively communicate information with guests, the team, and other members of Guest Services.
Creatively problem-solve challenging situations.
Diffuse, de-escalate, and resolve conflict situations.
Effectively monitor and assist with restroom and lobby appearance.
Actively collaborate with Guest Services Team Leadership to resolve guest needs.
Support and partner with the House Leads to ensure collaboration and effective unity in leadership.
Represent the House Lead in their absence.
Partner to lead the House Team through all the essential aspects of a show day.
Effectively assist guests in various weather conditions.
Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.
All other duties as assigned.