User Support Specialist
About The Position
Bring your skills and talents to a role where you'll have the opportunity to change the lives of youth impacted by trauma and assist in long-term healing. We are looking for motivated, caring and dedicated professionals to fill this role! This Position Will: Provide day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers, and business applications. In this capacity, this employee installs, configures, and troubleshoots desktop systems, workstations and Chromebooks and may assist with other issues. Communicates highly technical information to both technical and non-technical personnel. While functional in the role, may suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures. May participate in the development of information technology and other related processes and projects. Responsible for the configuration, imaging, testing, diagnosis, and troubleshooting of hardware and software for users. Follows specific configuration checklists and processes for the configuration of assets for user. Ensures assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, Chromebooks, mobile phones and external hard drives.
Requirements
- Bachelor's Degree in Computer Science or Business discipline or equivalent relevant experience. Exceptions will be considered based on agency need and experience related to position.
- Experience and successful delivery of desktop support services.
- User administration in Active Directory environment.
- Strong knowledge of system integration and downstream impacts.
- Experience with root cause analysis and problem-solving methodologies.
- Knowledge and understanding of the need to meet user expectations with an understanding that all jobs must be completed to the satisfaction of the user.
- Proficient in providing desktop support for Office and Windows.
- Valid driver's license.
Responsibilities
- Provide day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers, and business applications.
- Installs, configures, and troubleshoots desktop systems, workstations and Chromebooks and may assist with other issues.
- Communicates highly technical information to both technical and non-technical personnel.
- Suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures.
- Participate in the development of information technology and other related processes and projects.
- Responsible for the configuration, imaging, testing, diagnosis, and troubleshooting of hardware and software for users.
- Follows specific configuration checklists and processes for the configuration of assets for user.
- Ensures assets are tested, the image is applied properly and any special configuration needs are addressed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Social Assistance
Number of Employees
251-500 employees
