User Support Specialist
About The Position
User Support Specialists install and support the various personal computer software and equipment for all divisions of the Health System. Operates computer equipment and provides personal computer hardware and software support for all divisions of the Health System. Department: Information Systems Hours: Full-Time, 40 hours a week Required: High School Diploma Pay: based on experience, starting at 21.62 an hour When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.
Requirements
- High School (Required)
Responsibilities
- Actively participates in the technical on-call rotation cycle which includes 24-hour availability, general working knowledge of most systems, ability to make correct judgment decisions, and working knowledge of operational procedures.
- Adheres to departmental procedures and standard work processes.
- Administers needed changes to procedure manuals and other documentation.
- Answers the Information Service Center telephones in a professional and courteous manner.
- Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software.
- Logs all calls in the Information Service Center database.
- Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals.
- Reports urgent problems to appropriate staff immediately.
- Tracks and identifies recurring problems and takes corrective action.
- Works closely with other Information System staff and serves as a technical project resource as assigned.
Benefits
- Career development is available through continuing education and on-site training
- professional and personal development programs
- generous tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
