TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM

Moraine Valley Community College•Palos Hills, IL

10d

About The Position

Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications. The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. Duties may include, but are not limited to: 1. Installs and troubleshoots computing equipment for end users. 2. Loads and configures operating system and applications on new equipment. 3. Coordinates warranty hardware problems with third-party vendors or manufacturers. 4. Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities. 5. Updates supported hardware and software as directed. 6. Keeps /managers informed of product problems and customer situations. 7. Develops and maintains an ongoing documentation effort, including documentations for procedures and processes. 8. Repairs computing equipment as required, including replacement of major hardware components. 9. Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery. 10. Maintains documentation of all service calls. Log and journal all incoming calls and help requests. 11. Provides first level support for podium setups, phone problems and network connection issues. 12. Supports faculty and student Online Learning and E-mail issues. 13. Maintains Lab wire management and equipment functionality. 14. Assists in training college staff on installed hardware and software. 15. Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance. 16. First level support for all issues received at the Help Desk. 17. Maintains college computer related equipment inventory. Performs other related duties as assigned.

Requirements

one year experience in an end user computing/user support/helpdesk environment
Knowledge of operating system concepts and operation.
Familiarly with programs, languages, and supported software packages.
Good communication/interpersonal skills.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problem solving.

Responsibilities

Installs and troubleshoots computing equipment for end users.
Loads and configures operating system and applications on new equipment.
Coordinates warranty hardware problems with third-party vendors or manufacturers.
Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.
Updates supported hardware and software as directed.
Keeps /managers informed of product problems and customer situations.
Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.
Repairs computing equipment as required, including replacement of major hardware components.
Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.
Maintains documentation of all service calls. Log and journal all incoming calls and help requests.
Provides first level support for podium setups, phone problems and network connection issues.
Supports faculty and student Online Learning and E-mail issues.
Maintains Lab wire management and equipment functionality.
Assists in training college staff on installed hardware and software.
Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
First level support for all issues received at the Help Desk.
Maintains college computer related equipment inventory.
Performs other related duties as assigned.