User Support II - hybrid schedule

CPI Card Group • Fort Wayne, IN

1d • Hybrid

About The Position

The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. CPI User Support focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.

Requirements

• Minimum of 3 years of relevant experience in Service Desk Support or equivalent combination of education and experience.
• At least 3 years demonstrated success in desktop support role.
• Excellent written and oral communication skills; comfortable presenting ideas and concepts
• Ability to work independently and pro-actively
• Excellent project management skills
• Must be detail oriented and able to multi-task
• Capable of thinking tactically and strategically
• Strong ‘doer’ mentality; ability to drive ideas from concept to completion
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
• Elementary English proficiency communication skills necessary
• Highschool Diploma or GED
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time

Nice To Haves

• Passion for enriching the lives of others through the resolution of end-user issues
• Customer-centric view on delivering service and support.
• Experience as a help desk technician or customer support role.
• A tech-savvy individual with a passion for life-long learning.
• Clear communication skills.
• Calm demeanor in times of high workload.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Diagnose technical problems with networks, applications, and cloud systems.
• Clearly, communicate the problem solving/support process with end users via a ticketing system.
• Delegate and engage the appropriate resources to ensure issue resolution.

Benefits

• Competitive pay rates and an inclusive, empowering and rewarding culture.
• Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees