User Support Analyst

Ohio Department of Education-posted 3 months ago
Ohio City, OH
1-10 employees
Executive, Legislative, and Other General Government Support
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Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues. User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.

  • Implement and support advanced technologies serving the goals of the district.
  • Handle escalations from technical staff for challenging issues.
  • Act as a subject matter expert on assigned technologies and processes.
  • Serve as the primary point of contact for their subject matter.
  • Cross-train other staff to maintain continuity of service.
  • Demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
  • Continually grow their skill set through practical work experience and professional development opportunities.
  • Strong critical thinking, problem solving, and scientific method skills.
  • Ability to work independently with a resilient mindset.
  • Possess interpersonal skills including empathy, teamwork, conflict resolution, and relationship building.
  • Conduct themselves with professionalism and adhere to workplace norms.
  • Self-direct and prioritize tasks, manage time effectively, and stay organized.
  • Practice good communication skills, including verbal, written, and non-verbal cues.
  • Prior experience in K-12 education technology support.
  • Familiarity with Google Workspace, Windows/iOS environments, networking, and classroom technology.
  • Experience with help desk ticketing systems and remote support tools.
  • Industry certifications.
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