User Services Specialist (1 and 3) - College of the Arts

University of Houston•Houston, TX

59d

About The Position

The College of the Arts is looking to hire a User Services Specialist 1 and 3. Offer will be based on years education and years of experience. USS1: Performs entry level work providing information technology support to faculty, staff and students. USS3: Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

Requirements

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline.
Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
No experience is required.
Requires a minimum of three (3) years of directly job-related experience.
Familiarity with Apple products is required.
Experience will be considered in lieu of education.
Education will be considered in lieu of experience.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.

Nice To Haves

Working knowledge of Monday.com, Faculty Success, Intune, and Keywatcher is a plus.
Position requires light Windows Server administration.

Responsibilities

Provides technical support to users on either computing, media or telecommunications systems.
Analyzes, configures and sets-up information technology systems when requested by user departments.
Provides instructions on various information technology systems to faculty, staff and students.
Analyzes, configures and troubleshoots problems in network communications.
Analyzes departmental needs regarding information technology equipment, services, hardware and software; provides assessments of technology trends.
Opens and tracks repair and work orders for products and services.
Performs other job-related duties as assigned.
Provides support to the academic public regarding intrinsic operating systems problems.
Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
Provides informal hands-on training to users on the use of computers.
Develops and maintains current technical documentation and on-line helpfiles in Support Services.
Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
Participates in the development of software for Support Services on an as-needed basis.
Conducts projects to install or evaluate software or procedures in its use.
Provides support for printers and printer queues on the UH network.
May provide training to faculty, staff and/or students in a formal classroom environment.