User Services Evening Specialist

University of Arkansas Fayetteville • Fayetteville, AR

2d • Onsite

About The Position

The User Services Evening Specialist assists campus and community patrons with circulation and reference duties which includes checking out library materials; processing new books and journals; stacks management; and assisting librarians and staff on other projects as needed. This position provides functional supervision (trains, monitors work, and provides input on performance evaluations) for staff who work at the desks. This position enforces library regulations; resolves patron disputes; ensures that proper procedures are followed in securing the library at closing. The User Services Evening Specialist also serves as a member of the Course Reserves Team to manage and fulfill course materials support requests from instructors, including streaming requests. This position monitors building security-related matters and coordinates with UAPD in handing building security and library patron safety-related incidents. Extended shift hours may be required at the end of the fall and spring semesters during finals. Reports to the User Services Evening Supervisor.

Requirements

• Formal education equivalent of a high school diploma
• At least two years of experience in library services
• Applicable equivalencies may be considered on the above qualifications.
• A high degree of dependability and flexibility
• Effective organizational skills
• Effective oral and written communication skills
• Demonstrated attention to detail
• A strong commitment to public and customer service
• Strong interpersonal skills and a proven ability to interact with patrons in a positive and proactive manner.
• Ability to work with clientele with differing backgrounds

Nice To Haves

• Experience providing circulation and reference services while working at a library service desk
• Experience using Alma/Primo integrated library system

Responsibilities

• Assists campus and community patrons with circulation and reference duties which includes checking out library materials; processing new books and journals; stacks management; and assisting librarians and staff on other projects as needed.
• Provides functional supervision (trains, monitors work, and provides input on performance evaluations) for staff who work at the desks.
• Enforces library regulations; resolves patron disputes; ensures that proper procedures are followed in securing the library at closing.
• Serves as a member of the Course Reserves Team to manage and fulfill course materials support requests from instructors, including streaming requests.
• Monitors building security-related matters and coordinates with UAPD in handing building security and library patron safety-related incidents.
• Expected to report to campus and provide on-site library services during inclement weather events in accordance with Mullins Library’s Inclement Weather policy.
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED