User Services Consultant I (SPS)

Texas State University•San Marcos, TX

About The Position

The Managed Services department, as part of the IT Assistance Center ( ITAC ), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.

Requirements

excellent communication skills
the ability to exercise tact and diplomacy when working with customers
the ability to collaborate effectively in a team environment

Nice To Haves

Experience deploying desktop computers in a multi-user environment.
Experience installing and supporting network printers in a multi-user environment.
Experience using a support ticketing system.
Experience managing users and/or computers via Microsoft Active Directory.
Understanding of network infrastructure and troubleshooting.
Understanding of IT security protocols and remediation techniques.
Demonstrated ability to work collaboratively within a team to support stakeholders knowledgeably and with professionalism.