User Researcher

DigitalOcean-posted 21 days ago
$92,000 - $115,000/Yr
Full-time • Mid Level
Remote • Seattle, WA
1,001-5,000 employees
Publishing Industries
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We are looking for a User Researcher who is passionate about deeply understanding our customers' needs, context, and motivations. You will accelerate innovation and drive value by bringing these insights to everything we do at DigitalOcean. As a User Researcher at DigitalOcean, you'll join a dynamic team dedicated to revolutionizing cloud computing and AI. Reporting to the Manager of User Research, you will act as a critical link between our users and our business. You'll work with product and design teams to guide the future of our business by generating actionable insights that ensure our products and services meet the everyday needs of our users. You'll lead research for critical customer journeys and products, serving as a strong advocate for applied research and a user-centered mindset across the organization. In addition to leading tactical studies, you will contribute to strategic, continuous research programs that elevate overall "customer intelligence" across the organization. Working with your fellow researchers and strategy leaders, you'll also help shape the team's culture, ways of working, and approach to ResearchOps.

  • Lead Research from End-to-End: Manage every step of the research process, from study planning and participant recruiting to conducting activities, analysis, and reporting.
  • Generate Actionable Insights: Partner with product managers and designers to scope and lead tactical research that drives decisions and helps teams understand user needs.
  • Influence and Advocate: Create impactful deliverables that clearly communicate your findings and recommendations, spurring teams to action. You'll serve as an advocate for user exposure, empowering peers to center the customer experience in their daily work.
  • Contribute to Our Research Practice: Help build and improve research practices, methods, and guidelines. You will also contribute to our centralized research library, increasing the accessibility and impact of every insight.
  • BS or MS in Interaction Design, HCI, Cognitive Science, Psychology, or equivalent experience
  • 3-5 years' experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users
  • A strong ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights
  • A strong understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams
  • Proven knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights
  • Excellent communication and storytelling skills, with the ability to influence leaders as well as peers
  • Ability and interest in running short-term tactical studies to inform rapid product iteration, with some experience and desire to plan and run strategic research with a longer time horizon and wider impact
  • Familiarity with qualitative and quantitative data collection and analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude and Looker
  • A proven track record in conducting mixed-method research studies and an ability to demonstrate the impact of research
  • An interest in collaborating closely with cross-functional teams and colleagues from across the organization
  • Previous experience within the Cloud computing industry is preferred but not required
  • Experience in market research is also a plus
  • We innovate with purpose.
  • We prioritize career development.
  • We care about your well-being.
  • We reward our employees.
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