User Experience Researcher

CoverMyMeds • Columbus, OH

1d

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. CoverMyMeds is a leading healthcare technology company dedicated to helping patients access the medications they need to live healthier lives. We bring together providers, pharmacists, payers, and life sciences partners through solutions that simplify medication access and remove barriers to care. As we continue to grow and transform the healthcare experience, we rely on empathetic problem-solvers who are passionate about making a meaningful impact for patients and clinicians nationwide. Role Overview As a UX Researcher at CoverMyMeds, you will use a variety of research methods to guide human‑centered product decisions. You’ll collaborate closely with Product, Engineering, UX, Analytics, and Customer Success teams to uncover user needs, shape product strategy, and deliver insights that directly influence the patient and provider experience. This is a hands-on role for someone excited about solving complex healthcare challenges in a fast-paced environment.

Requirements

• 4+ years of UX Research experience with digital products.
• Proficiency in qualitative and quantitative research methods (e.g., interviews, surveys, experiments, data analysis).
• Proficiency in long term research method (site visit, journaling, discovery)
• Ability to independently choose appropriate research methodologies based on goals and constraints.
• Strong communication skills to execute research activities and engage/influence stakeholders.
• Experience collaborating in cross-functional product teams within a complex business environment.
• Understanding of the design process from discovery through evaluation.

Nice To Haves

• Familiarity with product and research tools such as Miro, FigJam, Lucidchart, UserTesting, User Interviews, or Qualtrics.
• Comfort with product analytics tools and behavioral analysis.
• Experience in healthcare or specialty medication workflows.
• Experience working in a highly regulated field or industry.

Responsibilities

• Conduct qualitative and quantitative research to inform product strategy, discovery, and design decisions.
• Partner with cross-functional teams to identify experience opportunities and test product hypotheses.
• Utilize research methods such as surveys, experiments, data analysis, and moderated/unmoderated studies.
• Lead and facilitate ideation workshops to support collaborative problem‑solving.
• Present insights and recommendations through clear, compelling storytelling.
• Contribute to long-term research and UX strategy, ensuring scalable patterns and best practices.
• Continuously iterate on concepts to build deep expertise in user behaviors and needs.
• Advocate for UX maturity within your product team and the broader organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed