User Research Intern

OneAZ Credit Union•Phoenix, AZ

4d•$18•Onsite

About The Position

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. Intern Program Begins: May 11, 2026 Intern Program Ends: August 5, 2026 Pay Rate: $18/hr 📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 A user research intern gathers and analyzes member feedback to improve digital and in-branch experiences. They support research planning, conduct interviews or surveys, and help synthesize insights to inform design and product decisions. This role offers hands-on exposure to human-centered design and financial services.

Requirements

Education: Currently pursuing a degree in psychology user experience, user research, human systems integration, human factors or a related field.
Foundational knowledge of UX principles, wireframing tools (like Figma or Adobe XD), and basic research methods
Strong communication skills and a collaborative mindset are essential for working with cross-functional teams and contributing to user testing and design iterations.
A passion for people, innovation, and growth.

Responsibilities

Research Skills Development- Learn to design and conduct user interviews, surveys, and usability tests to gather actionable insights.
Data Analysis Experience - Gain experience synthesizing qualitative and quantitative data to identify user needs, pain points, and behavior patterns.
Strategic Thinking - Contribute to improving member experiences by translating research findings into design recommendations or product improvements.
Collaboration & Communication - Work closely with design, product, and marketing teams, enhancing their ability to present findings and advocate for usercentered solutions.
Professional Portfolio - Leave with documented case studies and research reports that demonstrate their impact and process.
Help design wireframes, user flows, and prototypes to improve digital banking experiences.
Collaborate with cross-functional teams to ensure user-centered design principles are applied across web and mobile platforms.
Analyze feedback and usage data to identify opportunities for enhancing member satisfaction and accessibility.

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