USER OPERATIONS ADMINISTRATOR, Research Operations, Analytics & Systems
About The Position
The User Operations Administrator will support the day-to-day management of users within the Huron Grants Management system. The successful candidate will be responsible for ensuring the smooth operation of user management systems, providing technical support, and resolving user-related issues. Responsibilities will include the management of user related accounts within the application, roles and responsibilities, onboarding and exiting of users, connectivity to active directory, documentation of key policies and procedures. This role will require strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The User Operations Administrator will serve as a liaison to the IS&T group for user management systems that fall outside of tier 1 and tier 2 application support. The User Operations Administrator will also serve as a liaison to the greater university research community, providing clear and concise training and technical support to users, including troubleshooting and resolving user related issues within the Huron Grants Management system.
Requirements
- Bachelor's degree and at least 3 years of similar experience, additional experience may be substituted for the degree.
- strong analytical and problem-solving skills
- excellent communication and interpersonal skills
Responsibilities
- management of user related accounts within the application
- roles and responsibilities
- onboarding and exiting of users
- connectivity to active directory
- documentation of key policies and procedures
- liaison to the IS&T group for user management systems that fall outside of tier 1 and tier 2 application support
- liaison to the greater university research community
- providing clear and concise training and technical support to users
- troubleshooting and resolving user related issues within the Huron Grants Management system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
