User Experience Researcher

Equinix • Dallas, TX

21h

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Equinix Experience Design Team is seeking a mixed‑methods User Experience Researcher. This role will be responsible for designing, conducting, and analyzing user research across multiple functional groups, providing actionable insights into customer behaviors and experiences. The ideal candidate will have a strong background in both qualitative and quantitative research methodologies—including survey design, data analysis, journey mapping, personas, and usability testing—with experience driving business growth. We are a small but growing research team, actively advancing research maturity within the organization and building a culture where insights are integral to decision‑making. In this role, you will work closely with stakeholders and a dedicated squad of UX designers and service designers to translate insights into innovative, user‑centered solutions. Job Summary As a Senior UX Researcher, you will play a critical role in understanding user needs and behaviors, translating these insights into actionable recommendations, and championing user‑centric design principles. You will work closely with cross‑functional teams to influence product strategy and ensure products meet and exceed user expectations. You will leverage both quantitative and qualitative research methods—including surveys and data analytics tools—to gather and analyze data on user behavior, preferences, and usage patterns. You will synthesize findings to identify trends, insights, and opportunities for improving the user experience. You’ll apply strategic thinking, design thinking, and rigorous research methods to address complex user problems while balancing user needs with business objectives.

Requirements

• Mixed‑methods research experience
• Bachelor’s degree in a related field (e.g., Human‑Computer Interaction, Psychology, Statistics). Relevant work experience may substitute for formal education
• Strong proficiency with qualitative and quantitative research methods
• Experience with statistical analysis and data analysis tools
• Familiarity with product analytics tools (e.g., Amplitude)
• Excellent communication, collaboration, and presentation skills, with the ability to translate complex findings into clear insights.
• Demonstrated experience working on complex, highly technical B2B products
• Strong critical‑thinking and problem‑solving capabilities
• Ability to manage multiple research initiatives and work with diverse stakeholder groups.
• Demonstrated ability to lead research initiatives that contribute to product or business impact.

Nice To Haves

• Experience working with global, cross‑functional, or distributed teams (preferred but not required)

Responsibilities

• Lead end‑to‑end user research initiatives across functional domains to guide product strategy and design decisions.
• Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies) to uncover user behaviors, needs, pain points, and opportunities.
• Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user‑centric decision‑making.
• Conduct data analysis using both qualitative and quantitative methods.
• Translate research insights into clear, actionable recommendations that inform product strategy, design decisions, and business priorities.
• Collaborate with cross‑functional stakeholders to define research requirements, scope, effort, and timelines, and foster alignment in exploring, ideating, validating, and socializing solutions.
• Understand and incorporate complex technical and business requirements into research planning, execution, and analysis.

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level