User Experience Researcher

Oracle•Austin, TX

About The Position

We’re a team of 35+ User Experience Research professionals at Oracle NetSuite, shaping the core elements of the NetSuite product. We are part of a larger community of 150+ Experience Designers, Content and UI Designers, Technical Writers, and other creative professionals across Oracle NetSuite. Collaborating closely with NetSuite leadership under Evan Goldberg, we contribute to Oracle’s Redwood design system. Oracle is a technology leader transforming the way business is done. We value motivated, experienced individuals—thank you for considering this role. Come join us! As a Principal UX Researcher, you’ll lead research strategy and methodologies, ensuring research is fully integrated into product development. You’ll deliver insights that support the product vision and strategy for foundational NetSuite products - including onboarding, navigation, Ask Oracle, search, data management, and design systems—to provide a seamless, cohesive user experience. You'll influence product strategy, inform product iteration, and measure user experiences to drive investment decisions. At the intersection of user needs, business priorities, and technology, you’ll uncover key insights about enterprise system users, guiding how we build for them. You’ll set research vision, mature our practice, and equip cross-functional partners for insight-led decisions. You will bring structure to complexity and align product and design teams around strategic goals, moving comfortably between big-picture thinking and connecting the dots across workstreams. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

8+ years in user research, ideally in the enterprise domain; experience with foundational features (onboarding, navigation, search, design systems) is a plus.
Skilled in planning and executing research and usability activities—interviews, surveys, usability evaluations, etc.
Experience with research on AI experiences and using AI as a research tool.
Degree in Psychology, HCI, Human Factors, or related field (advanced degree a plus).
Comfortable in ambiguous environments, proactively determining necessary research.
Strong independence, ownership, and initiative in managing projects and priorities.
Passion for elevating research craft, mentoring, and fostering an effective research culture.
Excellent organizational, analytical, presentation, and communication skills.
Fluent in English for business and customer research.
Flexibility to work with distributed teams and travel (<5%) as needed across the US, Canada, Spain, Czech Republic, and the UK.
Familiarity with research platforms like Dscout, Zoom, survey tools, and research repositories.

Responsibilities

Lead research strategy and methodologies, ensuring research is fully integrated into product development.
Deliver insights that support the product vision and strategy for foundational NetSuite products - including onboarding, navigation, Ask Oracle, search, data management, and design systems—to provide a seamless, cohesive user experience.
Influence product strategy, inform product iteration, and measure user experiences to drive investment decisions.
Uncover key insights about enterprise system users, guiding how we build for them.
Set research vision, mature our practice, and equip cross-functional partners for insight-led decisions.
Bring structure to complexity and align product and design teams around strategic goals, moving comfortably between big-picture thinking and connecting the dots across workstreams.