User Experience Designer

Accenture Federal Services • McLean, VA

1d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Job Description:
A creative problem solver and design leader, skilled in the team sport of crafting solutions that are smart, simple, and lovable. You analyze the needs of the target users and how they perform tasks to create an optimized user experience. Expertly apply complex user interface & interaction design principles. Guide persona, archetype, or mindset development, user journey/flow creation, task analysis, and information architecture creation. Define and guide the planning, execution, and synthesis of user research and usability testing, and ensure research translates into meaningful ideation and actionable recommendations.
Work you’ll do:
Collaborate to define a future customer experience-led vision for the business, and required capabilities to deliver it.
Assess the impact and contribute to the business case.
Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design.
Lead customer-centric strategy focused project streams and pitches.
Ensure alignment with defined business goals throughout the service design process and the creation of services roadmaps.
Interpret customer needs to effectively communicate and present service strategies.
Inform Go To Market strategy for experiences to maximize value.

Requirements

• 5 to 8+ years of experience in the following areas:
• Delivering interface design solutions for various clients or stakeholders.
• Demonstrating proficiency or expertise in relevant professional design software such as Adobe Creative Suite (with an emphasis on Figma), InVision, and more.
• Demonstrating advanced experience with user research and usability testing.
• Demonstrated expertise with Agile methodology and ability to work in iterative product design cycles.
• Active TS/SCI with Poly clearance is required

Nice To Haves

• Bachelor’s degree
• Experience leading small to medium sized teams of designers/creatives (3-7+ people).
• Excellent written and oral presentation skills, including facilitation of small to large groups (5-30+ people).
• Ability to provide clear, articulate rationale for design choices and approach.
• Experience and comfortability using scrappy design tools like paper and slides.
• Background in Software Engineering or familiarity with custom development practices in order to effectively communicate with a highly technical, multidisciplinary team.
• Experience delivering design products across multiple networks.
• Demonstrated ability to translate user research findings into design requirements and design deliverables.

Responsibilities

• Collaborate to define a future customer experience-led vision for the business, and required capabilities to deliver it.
• Assess the impact and contribute to the business case.
• Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design.
• Lead customer-centric strategy focused project streams and pitches.
• Ensure alignment with defined business goals throughout the service design process and the creation of services roadmaps.
• Interpret customer needs to effectively communicate and present service strategies.
• Inform Go To Market strategy for experiences to maximize value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level