Used Vehicle Acquisitions & Loyalty Operations Manager

Carter Myers Automotive • Lexington Park, MD

9d

About The Position

CMA is employee-owned, growth-oriented, and committed to developing leaders. We are seeking a driven, analytical, relationship-focused leader to oversee our Used Vehicle Acquisitions, Service-to-Sales Loyalty Program, and Buying Center Operations while ensuring strong used vehicle reconditioning, turn, and inventory performance. This is a high-visibility, high-impact leadership role that directly shapes used car profitability, customer retention, and acquisition volume across two major rooftops. The Used Vehicle Acquisitions & Loyalty Operations Manager leads three core areas: Service-to-Sales Loyalty Department - Toyota Goal: 20–40 loyalty transactions/mo Hyundai Goal: 15–30 loyalty transactions/mo Private-Party Buying Center - Goal: 50 private-party acquisitions per month Used Car Operations - Oversee reconditioning, vehicle flow, aging, and inventory turn

Requirements

• 3–5+ years in used vehicle acquisition, used car inventory management, buy center, wholesale, or related field.
• Strong background in appraisal, negotiation, and valuation.
• Experience collaborating across departments such as Sales, Service, and BDC.
• Proficiency with CRM/DMS systems, digital sourcing platforms, and market pricing tools.
• Strong understanding of recon processes, costs, and timeline management.
• Strong communicator with high emotional intelligence.
• Decisive, competitive, and data-driven.
• Capable of coaching and elevating a multi-department team.

Responsibilities

• Source and acquire vehicles through private-party channels, service lane opportunities, digital platforms, and community outreach.
• Conduct accurate appraisals, analyze market values, and evaluate recon costs before every acquisition.
• Manage and track acquisition targets, conversion rates, response times, and profitability.
• Build trust rapidly with private sellers through strong communication and negotiation skills.
• Convert service customers into same-brand and cross-brand purchases.
• Collaborate with Service Managers and Advisors to identify equity opportunities and present upgrade paths.
• Improve retention KPIs through customer engagement and proactive communication.
• Own the entire recon pipeline—speed, quality, consistency, vendor management, and cost controls.
• Coordinate with service, parts, and detail teams to minimize delays and maximize turn.
• Adjust pricing strategies based on competitive market trends and aging analysis.
• Work closely with General Managers, Sales Managers, Service Managers, and BDC leadership.
• Use CRM and digital retailing tools to track leads, communication, and follow-through.
• Train and mentor associates across loyalty, buy center, and used operations.

Benefits

• Employee-owned, high-growth organization
• Industry-leading leadership development
• Transparent, supportive culture
• Ability to directly impact dealership profitability and customer loyalty
• A chance to build a high-volume acquisition and retention engine from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed