Used Vehicle Acquisition Coordinator - Chevrolet Greenacres

United Fidelity Bank

3d • Onsite

About The Position

The We’ll Buy Your Car Drop Off Coordinator (Used Vehicle Acquisition Coordinator) is focused and specifically trained to inspect, process and complete the transaction of vehicles received by AutoNation’s We’ll Buy Your Car program (WBYC). The Drop Off Coordinator role includes conducting vehicle inspections to ensure they match up with Condition Reports filled out by our customers online, process and upload documents required for the purchase, and present payment to our customers via same day check or Zelle. Our Drop Off Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and will strive to deliver on the ‘check within an hour’ promise of the We'll Buy Your Car program.

Requirements

• High school diploma or equivalent
• Previous automotive industry experience preferred but not required
• Ability to provide an exceptional in-person customer experience
• Strong communication and interpersonal skills
• Detail oriented
• Experience and desire to work with technology
• Valid in-state drivers license and an acceptable, safe driving record

Nice To Haves

• Previous automotive industry experience preferred but not required

Responsibilities

• Reviewing daily appointment log in our CRM tool to know what time customers are scheduled to arrive with their vehicle, and prepare for the appointment by reviewing the vehicle Condition Report (CR)
• Greeting the customer when they arrive, then performing an Active Trade Appraisal with the customer to determine accuracy of the CR and identify any vehicle condition issues that may not have been accounted for or disclosed
• Partnering with our Recon Manager when needed if a vehicle requires a more thorough examination in our Service Department
• Working directly with the WBYC Manager to determine if initial offer amount needs to be revised, and present customer with revised offer when needed.
• Reviewing, processing, and uploading complete and accurate documents electronically to our Corporate WBYC Processing Tea
• Presenting payment to the customer via check or Zelle, or receiving payment from customer if there is negative equity in the vehicle

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees