Used Equipment Operations Coordinator

Carolina CAT - Construction•Charlotte, NC

47d

About The Position

The Used Operations Coordinator is responsible for scheduling, directing, and monitoring service work for the Used Equipment department location while maintaining a high level of customer satisfaction.

Requirements

High School diploma or equivalent with 2-year Technical degree preferred
2-3 years of mechanical experience
Acceptable level of safety, rework, productivity in prior roles Internal Applicants
Strong machine operating skills
Digital computer skills
Strong attention to detail, organization and communication
Functional knowledge of key operating systems: DBS, ServiceLink and MDS
Functional knowledge of critical CAT applications: SIS, ET and Dealer DSN
Functional knowledge of phone system and ability to manage customers through it
Functional capability with Microsoft Office suite of applications
Functional knowledge of CAT products
Functional knowledge of key machine systems and components in relation to potential repair requirements
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to develop and maintain healthy relationships with Technicians, Tech Team Leaders and support employees
Ability to develop and maintain healthy relationships with customers and effectively resolves any service related disputes
Effectively communicate in various environments and settings through multiple channels
Create safe, positive work environment for employees.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Understanding of interdepartmental relationships and can manage outcomes across departments
Understanding of financial performance inputs and familiarization with financial definitions (GP, DE, PAD & PBT) is a plus.

Responsibilities

Effectively coordinates WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
Communicates with used coordinators and or sales reps daily regarding scheduling, sale preparing, and repairing of equipment
Responsible for the initial and final quality inspection of used and rental fleet equipment, including marketing photos.
Manage and provide daily repair list to branch service personnel along with used coordinators
Review and approve final work orders, ensuring the proper attachment installation on rental units.
Improve process of the used attachment inventory including ordering equipment for used equipment.
Responsible for proper used machine displays at our branch locations.
Process post sale rework and related customer issues
Improve lease return or repossession of equipment process with CAT Financial.
Other duties as assigned.