US Retail Markets Claims Resolution Specialist Program-(January, June 2026)

Liberty Mutual•Lake Mary, FL

57d

About The Position

Advance your career at Liberty Mutual - A Fortune 100 Company! Manages, investigates and resolves claims assigned and assists in providing service to policyholders.

Requirements

Strong written and oral communications skills required.
Good interpersonal, analytical, investigative, and negotiation skills required.
Customer service experience preferred.
Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.
Bachelor's degree is required.
Ability to obtain proper licensing as required.

Nice To Haves

Customer service experience preferred.

Responsibilities

Manages, investigates, and resolves claims.
Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
Responds to various written and telephone inquiries including status reports.
Ensures adequacy of reserves.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Makes effective use of loss management techniques.
Negotiates settlements with attorneys, claimants, and/or co-defendants.
Arranges for expert inspections involving third party or potential fraud actions as needed.
Updates files and provides comprehensive reports as required