US Region GCC Manager

WSP•Washington, DC

About The Position

The US Region GCC Manager is accountable for embedding the GCC model as a core driver of operational performance, profitability, and scalable growth across the US business. This role owns US region-level GCC strategy execution, KPI performance, and integration across business lines, ensuring a One GCC approach that aligns US demand with GCC capacity across India, Mexico, Colombia, and the Philippines. The role acts as the primary executive steward for pushing and tracking GCC utilization, value realization, and cultural integration—balancing financial discipline, operational excellence, and long-term capability development.

Requirements

Bachelors degree or equivalent
12+ years of relevant experience
Bullet item three.
Senior leadership experience with proven ability to implement strategic initiatives in large organizations
Strong understanding of the global models and operational integration within a global business
Demonstrated ability to build relationships across multiple levels of an organization and regions
Expertise in performance management, including KPI development and tracking
Excellent communication and change management skills

Responsibilities

Own and execute the US GCC strategic plan, ensuring alignment with US business objectives, budget targets, and growth priorities
Lead and contribute to annual strategic plan enhancements, as well as budget process in concert with US region, BL, and GCC teams
Maintain clear national governance for GCC engagement, including decision points, escalation paths, and performance management
Champion a One GCC operating model, ensuring consistency of workflows, reporting, and standards across all GCC geographies supporting the US
Partner with BLEs, Ops, Finance and technical teams to drive and report national performance against agreed KPIs, including: headcount, utilization, backlog and profitability
Maintain transparent, repeatable communications and insights through standardized dashboards, reporting and regular zipper plan engagement
Partner with business line executives on methods to embed GCC resources into delivery, proposals, PMO, and centers of excellence, aligned to each BL’s addressable market and growth strategy
Ensure GCC engagement is positioned as a strategic enabler—not a transactional resource—supporting innovation, quality, and scalability
Drive alignment between GCC performance metrics and US business incentives, ensuring leaders are measured and rewarded for effective GCC adoption and value creation
Partner with Finance, HR, and Operations to align forecasting, staffing plans, and cost structures with GCC delivery models
Ensure financial transparency and consistent treatment of GCC costs, benefits, and profitability across business lines
Sponsor and oversee continuous improvement initiatives, including: data sharing; resources for technical teams and delivery lifecycle models; scenario-based pricing guidance, workforce planning and resource forecasting aligned with US HR teams
Promote adoption of common tools, workflows, and best practices across regions to reduce friction and increase scale
Define and execute escalation plans, as needed, to keep strategy and growth on target
Lead “hearts and minds” engagement across the US business to build trust, understanding, and confidence in GCC capabilities
Serve as the visible executive sponsor for GCC collaboration, reinforcing a culture of shared ownership between US and GCC teams
Ensure clear, consistent communication of GCC value, capabilities, and expectations to US leadership and delivery teams

Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

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