US Head of Business Continuity, Incident Management and Operational Resiliency

HSBC • New York, NY

34d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 57 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there is customer, regulatory, reputational and/or financial impact.
The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programs, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.
Operational Resilience (Op Res) is the ability of firms and the financial sector to prevent, respond to, recover, and learn from operational disruptions. HSBC’s globally implemented Op Res Program enables us to attest and evidence through defined activities that our Important Business Services can be sustained during severe but plausible events.
As US Head of Business Continuity, Incident Management and Operational Resiliency, you'll be responsible for:

Requirements

• Experience in risk or control management
• Subject matter expert and proven track record in managing a Business Continuity Programme
• Significant experience in managing Incidents, training senior executives and facilitating crisis exercises
• Deep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident Management
• Ability to translate global, regional and local priorities to direct local activities
• Ability to make decisions including when under pressure and to tight deadlines
• Experience of working in highly regulated and complex international organization
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to balance multiple competing demands to find the best solutions
• Innovative thinking
• High ethical standards
• Fluency in local languages and English a pre-requisite

Nice To Haves

• Professional certification in Business Continuity a significant advantage

Responsibilities

• Ensure BCM program, MIM program and BCM Lifecycle controls operate in line with established policies, procedures and standards and in accordance with local law and regulations
• Ensure local Business and Infrastructure have a clear understanding of the appropriateness of the BCM Lifecycle controls and their effectiveness
• Execute required control monitoring, ensuring this is in line with standards agreed with the regional BCIM team
• Identify and escalate changes in the local risk environment then agree appropriate actions with assistance from the regional BCIM team, market stakeholders and 2nd line risk stewards
• Ensure local control reporting is produced in line with regional BCIM team, Chief Control Officer, regulatory and other stakeholder requirements
• Contribute to the completion of Risk and Control Assessments, in consultation with the Chief Control Officer and market risk stewards
• Provide local support on both the use and the content quality required for the Business Continuity Planning Tool (BCMNow) and Emergency Notification System [Everbridge]
• Review metrics and evaluate completeness of Business and Infrastructure obligations. Agree remediation activities if not in line with agreed expectations
• Support Real Estate planning by coordinating business recovery needs and ensure these are included in the Real Estate Services strategic planning process
• Support the effective functioning of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management
• Ensure the mandated Major Incident Management (MIM) controls are in place to enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercises)
• Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings
• Support the Important Business Service Owners (BSOs) by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles and 2 LoD SMEs to validate the severity & plausibility of the Scenarios
• Undertake analysis of the Important Business Service (IBS) mapping including interdependencies across people/processes/technology
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops
• Conduct deep dive reviews of Department level BIA / BCP contents with a view of aligning their impacts and responses to IBS Recovery Time Objectives and Impact Tolerances
• Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls
• Maintain awareness of applicable regulations on BCIM and Operational Resilience

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference.
• We succeed together.
• We take responsibility.
• We get it done.
• And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed