US Handbag Trainer

eBay • Moonachie, NJ

2d • Onsite

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has optimally launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking a Handbag Trainer for our global operations! The Handbag Trainer will be an essential contributor to eBay’s training initiatives, specifically within the scope of the Authenticity Guarantee for luxury categories such as handbag and accessories. This position entails the crafting and delivery of engaging, high-impact training sessions that are designed to bolster the knowledge and competencies of authenticators across multiple warehouse sites. The role demands a collaborative approach to support and enhance onboarding processes, ongoing education, and performance-based coaching strategies. The Trainer will be directly overseen by the Category Lead for Handbags/Accessories/Apparel Training, ensuring alignment with broader departmental goals and standards. Through these efforts, the Trainer will play a pivotal role in driving operational excellence and maintaining eBay’s commitment to authentic product experiences in the luxury market.

Requirements

• Expertise in luxury handbag authentication, with bonus points for apparel and accessories experience
• A sharp eye for industry trends, new drops, and emerging product lines
• 2+ years of experience in training, teaching, or authentication
• Confidence in delivering engaging learning experiences for adult learners, both in-person and virtually
• A collaborative approach and the ability to build strong relationships across global teams
• Familiarity with instructional design principles and assessment development
• Excellent communication and interpersonal skills
• Strong analytical thinking with the ability to work independently and influence outcomes
• A commitment to championing diversity, equity, and belonging
• Proficiency in Google Suite and familiarity with Workday LMS or similar learning platforms
• Flexibility with last minute schedules and travel changes.

Responsibilities

• Lead engaging in-person and virtual training sessions for global sites, including onboarding, product expansions, and refresher courses.
• Conduct practical evaluations during the hiring process and deliver tailored training to new and existing team members.
• Collaborate on the creation of training resources—job aids, e-learning, and live training—tailored to authentication needs and trends.
• Maintain up-to-date guides and design creative training methods based on launches, expansion plans, and risk areas.
• Develop and administer tier-based assessments with the Category Lead and LMS Manager; track authenticator progression and performance.
• Provide ongoing coaching and constructive feedback; document growth areas and improvement opportunities for each authenticator.
• Provide hands-on authentication support when needed to assist team operations, prioritizing accuracy and speed.
• A comprehensive, up-to-date command of fashion history, brands, materials, construction details, and hallmark identifiers.
• Strong sourcing skills with a high standard for accuracy, including cross-referencing multiple sources, documenting findings, and maintaining clear provenance trails.
• Virtual authentication support for our global teams with a 24 business hour resolution time
• Report progress, risks, and insights weekly to leadership; support onboarding for new sites or categories as assigned.
• Manage training projects effectively while fostering relationships with cross-functional teams and sharing documentation with key stakeholders.
• Maintain up to date training records in LMS for multiple authenticators and hubs.
• On-site position based in Moonachie, NJ or Las Vegas, NV, with travel as needed for training.
• Requires up to 25-50% travel annually (domestic and international).

Benefits

• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed